Refund policy

Returns & Exchanges Policy

Due to the nature of our products, Yindi Preventative Cream is not eligible for general returns or refunds once opened.

We do, however, stand behind the quality and integrity of our formulation and will assess exchanges in the limited circumstances outlined below.

Eligibility for Exchange

An exchange may be offered only under the following conditions:

  • The product has developed an off smell or visible signs of rancidity within 10 days of delivery, or

  • The product arrives damaged or broken upon opening the package

To be eligible for an exchange:

  • You must contact us within 10 days of receiving your order

  • You must provide:

    • Your order number / receipt

    • The date of purchase

    • Clear photographic evidence of the issue

Requests submitted outside of this timeframe may not be eligible for assessment.

How to Request an Exchange

To initiate an exchange, please contact us at:
📧 info@yindifamilyskincare.com

Include:

  • Your order number

  • Date of purchase

  • A brief description of the issue

  • Supporting photos where applicable

Each request is assessed on a case-by-case basis. If approved, we will provide instructions for the next steps.

Items sent back without prior approval will not be accepted.

Non-Returnable Items

Due to hygiene and safety considerations, we do not accept returns or refunds for:

  • Opened or used skincare products

  • Change-of-mind purchases

  • Sale items or promotional bundles

  • Gift cards

Yindi products are considered personal care goods and perishable in nature, and therefore fall outside standard return eligibility.

Damaged Orders

Please inspect your order upon arrival.
If your item is damaged during transit, contact us immediately upon opening the package so we can assess and resolve the issue.

Refunds

Refunds are not offered for Yindi Preventative Cream unless required under Australian Consumer Law.

If an exchange is approved, a replacement product will be issued in place of a refund.

Australian Consumer Law

This policy operates in accordance with Australian Consumer Law.
Nothing in this policy limits your rights under applicable consumer guarantees.

Contact

If you have questions about your order or this policy, please contact us at:
📧 info@yindifamilyskincare.com