Shipping policy
SHIPPING POLICY
Shipping Overview
At Yindi Family Skincare, each order is packed with care. Our products are made in small batches and shipped from Victoria, Australia.
We aim to dispatch orders as promptly as possible while maintaining the integrity of our formulations.
Processing Times
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Orders are typically processed within 2–4 business days.
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During periods of high demand, launches, or public holidays, processing times may extend slightly.
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You will receive a confirmation email once your order has been shipped.
Please note that processing time is separate from shipping time.
Shipping Rates & Methods
Shipping costs are calculated at checkout based on your location and selected shipping method.
We currently ship using reputable Australian carriers. Shipping options and estimated delivery times will be displayed at checkout.
Estimated Delivery Times
Estimated delivery times begin after dispatch and are provided as a guide only:
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Australia: Generally 3–7 business days depending on location
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Remote or regional areas: May take longer
Delivery times are not guaranteed and may be affected by factors outside our control, including carrier delays, weather events, or public holidays.
Tracking
Where available, tracking details will be provided once your order has been dispatched. It is the customer’s responsibility to monitor tracking updates and ensure availability for delivery.
Shipping Delays & Lost Parcels
Once your order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.
Yindi Family Skincare is not responsible for delays caused by:
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Postal or courier services
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Incorrect or incomplete addresses provided at checkout
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Customs processing
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Events outside our control
If your parcel appears delayed or lost, please contact the carrier directly using your tracking number. If you require assistance, you are welcome to contact us and we will do our best to support you.
Incorrect Addresses
Please ensure all shipping details are correct at checkout. We cannot be held responsible for parcels delivered to an incorrect address provided by the customer.
Orders returned to us due to incorrect address details may incur additional shipping fees to be re-sent.
Damaged Orders
Please inspect your order upon arrival.
If your order arrives damaged or broken, you must contact us within 48 hours of delivery and provide:
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Your order number
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Clear photographs of the damage
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Photos of the packaging
Eligible damaged items will be assessed in line with our Returns & Exchanges Policy.
International Shipping (if applicable)
If international shipping is offered:
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Customers are responsible for any customs duties, taxes, or import fees.
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Delivery times may vary significantly depending on destination country and customs processing.
Contact
If you have any questions regarding shipping, please contact us at: