Cancellation policy

Purchase Options & Cancellation Policy

Some products offered by Yindi Family Skincare are available as subscription purchases. This policy explains how subscription purchases work and how they can be changed or cancelled.

Subscriptions

When you purchase a subscription from Yindi Family Skincare, you are agreeing to receive repeat deliveries at one of the available subscription intervals displayed at checkout.

Billing

Your payment details are stored securely by our payment provider.
You will be automatically charged prior to each scheduled delivery.
Subscription frequency and pricing are clearly shown before purchase.

Managing or Cancelling Your Subscription

You may pause, skip, or cancel your subscription at any time.
Subscription management links are included in your order confirmation email.
Changes must be made before the next billing date to avoid being charged for the upcoming order.

Once a subscription order has been processed or dispatched, it cannot be cancelled for that cycle.

For any issues relating to your order, please refer to our Returns & Exchanges Policy.

Pre-Orders (If Offered)

From time to time, Yindi Family Skincare may offer products as pre-orders for items that are not yet available.

Pre-orders may require full or partial payment at checkout.
You may cancel a pre-order before it has been fulfilled.
Once a pre-order has been fulfilled and dispatched, it is subject to our Returns & Exchanges Policy.

Try Before You Buy

Yindi Family Skincare does not currently offer “try before you buy” purchases.

Changes to Subscription Products or Pricing

We reserve the right to update subscription options, pricing, or delivery schedules. Any changes will apply to future orders only and will be communicated where required by law.

Contact

If you have any questions about subscription purchases or need assistance managing your order, please contact us at:

📧 info@yindifamilyskincare.com

Frequently asked questions

Returns & Refunds Policy

At Yindi, every product is made with care and intention. Because our creams are natural, preservative-balanced, and made for personal use, we ask that you read the following carefully.

Due to the nature of skincare products:

For hygiene and safety reasons, we are unable to accept returns or offer refunds on opened or used products, unless the item is faulty or damaged upon arrival.

Damaged or Faulty Items

If your order arrives damaged, leaked, or incorrect, please contact us within 7 days of delivery with:

Your order number
A brief description of the issue
Clear photos of the product and packaging

We will happily arrange a replacement or refund where appropriate.

Sensitivity & Skin Response

As with all natural skincare, individual skin responses can vary. We recommend:

Performing a patch test before regular use
Discontinuing use if irritation persists

Because skin reactions are individual and outside our control, we cannot offer refunds based on sensitivity or personal response.

Change of Mind

We do not offer refunds for change of mind.

Questions?

If you have any questions about your order, product use, or need support, please contact us at:

📧 info@yindifamilyskincare.com

Thank you for supporting a small, family-run business and for choosing skincare made with intention.

We are always happy to help.

Yes. Yindi is formulated with whole, skin-recognised ingredients and is commonly used by families with sensitive or reactive skin. We always recommend a patch test before regular use, especially for very sensitive skin.

Yindi is made with families in mind and is used by children within our own family. However, every child’s skin is different. We recommend:

Patch testing first
Using a small amount
Avoiding broken skin

If you have concerns, consult your healthcare professional.

Unlike many tallow balms, Yindi is a true cream. The combination of tallow, egg yolk, honey, herbal infusion, and emulsification allows the product to absorb quickly without leaving a greasy residue.

No. Yindi does not rely on isolated actives. Instead, it uses whole ingredients that naturally contain a wide range of constituents working together in balance.

Use as needed. Many people apply:

Once daily in the evening
Or only when the skin feels dry, irritated, or compromised

If your skin feels nourished, you may not need daily application.

Yes. Yindi is often used on skin that feels dry, irritated, or sun-exposed. Always apply gently and discontinue use if irritation persists.

A mild, short-lived sting can occur on inflamed or compromised skin. This is a normal response and often settles quickly.

If stinging continues or feels uncomfortable, remove the product and discontinue use.

Store in a cool, dry place. Refrigeration after opening can help extend freshness, especially in warmer climates.

This depends on use. With regular facial application, many customers find one jar lasts 1–3 months.

Many families choose Yindi for eczema-prone skin, but we do not claim to treat medical conditions. Patch testing is essential, and ongoing conditions should be discussed with a healthcare professional.

Never. Yindi is cruelty-free and tested only on willing family members.

Yindi is made in Victoria, Australia, with care and intention.

Yindi is classified as a cosmetic, not a therapeutic good, and is formulated and marketed accordingly.

Yindi Preventative Cream is a water-based formulation, which means responsible preservation is essential to ensure safety, freshness, and integrity.

To protect the full spectrum of naturally occurring constituents within the cream, Yindi uses Geogard ECT, a naturally derived, globally accepted cosmetic preservative system. This allows the formulation to remain stable without compromising the quality of the herbs, oils, or nutrients.

Alongside this, the formula also contains naturally occurring supportive preservatives, such as vitamin E and raw honey, which help reduce oxidation and support freshness. These ingredients work together, but on their own are not sufficient to safely preserve a water-based cream.

Rather than relying on harsh synthetic preservatives or stripping the formula back to an oil-only balm, this approach allows Yindi to remain:

Safe for regular use
Stable over time
True to its whole-ingredient philosophy

Preservation is not an afterthought — it is part of caring for the formulation, the ingredients, and the people using it.

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