Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Yindi Family Skincare.
The terms “we”, “us” and “our” refer to Yindi Family Skincare. Yindi Family Skincare operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide you with a considered and intentional shopping experience.
Our store is hosted on Shopify Inc. (“Shopify”), which provides us with the e-commerce platform that allows us to sell our products and Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, set out your rights and responsibilities when accessing or using our Services.
Please read these Terms carefully before using our Services. By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using this website, you represent that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents under your supervision to use the Services on devices you own or manage.
To access certain features of the Services or make a purchase, you may be required to provide personal information, including your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. You must not transfer, assign, or sell your account to another person.
SECTION 2 – OUR PRODUCTS
Yindi Family Skincare products are handcrafted skincare formulations made using whole ingredients and botanical infusions.
We make every effort to accurately represent our products, including descriptions and imagery. However, due to the natural variation of ingredients, lighting, and screen displays, product appearance (including colour, texture, or finish) may vary slightly from images shown.
All product descriptions are provided for general informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any medical condition and should not be considered medical advice.
We reserve the right to modify, reformulate, discontinue, or limit the availability of any product at any time without notice.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase products from Yindi Family Skincare. We reserve the right to accept or decline any order at our discretion.
An order is not considered accepted until payment has been successfully processed and confirmation has been issued. Please review your order carefully before submitting, as changes or cancellations may not be possible once processing has begun.
Your purchase is subject to our Returns & Exchanges Policy.
Products are sold for personal or household use only and are not intended for resale or commercial distribution.
SECTION 4 – PRICING AND BILLING
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Prices, subscriptions, promotions, and offers may change at any time without notice. The price charged will be the price displayed at the time of purchase.
Unless otherwise stated, prices do not include shipping or applicable taxes. You agree to provide current, accurate payment and billing information and authorise us to charge your selected payment method for all purchases.
Subscription pricing and renewal terms are clearly displayed at checkout and are subject to the specific subscription agreement selected.
SECTION 5 – SHIPPING AND DELIVERY
Shipping and delivery times are estimates only and not guaranteed. Once an order has been dispatched, responsibility for delivery passes to the shipping carrier.
Yindi Family Skincare is not responsible for delays caused by carriers, customs processing, incorrect addresses provided by the customer, or circumstances beyond our control.
Risk of loss passes to you upon delivery.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website — including text, images, graphics, logos, product names, formulations, designs, videos, and branding — is the property of Yindi Family Skincare or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or exploit any content without prior written permission.
SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools or services that we do not control or monitor. These tools are provided “as is” and “as available”.
Your use of any third-party services is at your own risk, and you should review their terms and policies before engaging with them.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites and do not endorse them.
Accessing third-party websites is done at your own discretion and risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Yindi Family Skincare is powered by Shopify. However, all sales and transactions are conducted directly between you and Yindi Family Skincare.
Shopify is not responsible for products sold through this website, and you release Shopify from any claims related to purchases made from Yindi Family Skincare.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
By using our Services, you consent to the collection and use of your information as outlined in these policies.
SECTION 11 – FEEDBACK
Any reviews, comments, or feedback you submit may be used by Yindi Family Skincare for promotional or operational purposes without compensation, provided such use complies with applicable laws.
You confirm that any feedback you submit is truthful, lawful, and does not infringe on third-party rights.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.
SECTION 13 – PROHIBITED USES
You agree not to use the Services for unlawful, abusive, misleading, or harmful purposes, including misuse of content, harassment, impersonation, or interference with site security.
We reserve the right to suspend or terminate access for violations of these Terms.
SECTION 14 – TERMINATION
We may terminate or restrict your access to the Services at any time without notice if you breach these Terms. Obligations incurred prior to termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” and “as available”, to the fullest extent permitted by law.
We make no guarantees regarding outcomes, suitability for specific conditions, or uninterrupted service.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Yindi Family Skincare shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Yindi Family Skincare and its affiliates from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and Yindi Family Skincare.
SECTION 20 – GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia, and you submit to the jurisdiction of its courts.
SECTION 21 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
SECTION 22 – CONTACT INFORMATION
Questions regarding these Terms can be directed to:
Yindi Family Skincare
📧 info@yindifamilyskincare.com
📍 Victoria, Australia